Workforce & Client Support
A partner on both sides of the Atlantic.
Your dedicated CSM keeps your SA team engaged, your account healthy, and your leadership informed - with a cadence built for US working hours.
Our cadence
Predictable touchpoints, meaningful outcomes.
Weekly check-ins
Async updates from your CSM covering headcount, hiring, payroll, and anything the team flagged. No surprises.
1:1s with employees
Regular one-on-ones between our people team and your SA hires - engagement, blockers, career growth.
Quarterly business reviews
Attrition, engagement, cost efficiency, and hiring roadmap for the next quarter. Delivered in a working session, not a slide dump.
Culture & retention
Recognition, birthdays, learning stipends, and team events. Small things done consistently - that keep people from leaving.
How we show up
Support your team can feel, not just see on an invoice.
We treat every employee like the hire we made ourselves - because in a very real sense, we did.
Dedicated CSM
A single point of contact who knows your account, your team, and your context - reachable in US business hours.
Employee experience
Onboarding, benefits enrolment, wellness resources, and a real person to call when life happens. Your team feels supported for every day thereafter.
Performance partnering
We help your managers run structured performance cycles, calibrate ratings, and act on underperformance - all within SA labor law.
US-hours coverage
SLA-backed responses during your working day, so nothing gets stuck waiting for Cape Town to wake up.
Outcomes
Engaged teams. Fewer surprises. Better retention.
- Attrition below industry benchmarks
- New hires productive within 30 days
- One escalation channel - no ticket black holes
- Managers coached on cross-cultural feedback
- Engagement measured, not assumed
- Retention plans for your critical talent