Support & Success talent
Customer teams your customers actually like.
English-native support reps, CSMs, and account managers from South Africa - empathetic, well-trained, and priced for scale.
Roles we place
From frontline reps to team leads.
Tier 1–2 support
Email, chat, and phone reps who resolve tickets and keep CSAT above 90 - trained on your product and tone.
Customer success managers
Onboarding, adoption, QBRs, and expansion for SMB and mid-market books of business.
Technical support
Product specialists who can read logs, reproduce bugs, and file clean tickets for engineering.
Account managers
Renewals, upsell, and retention specialists who own revenue outcomes, not just relationships.
Support team leads
Player-coaches who run QA, coach reps, and own weekly metrics with your Head of Support.
Outbound care & retention
Save-the-account calls, win-backs, and proactive check-ins that reduce churn.
Live bench
Profiles already in our pipeline.
Real candidates, lightly anonymised. Full CVs, references, and salary expectations shared after an NDA.
Senior Technical Support Specialist
6 yrs · ex-SaaS · available in 2 weeks
Handled tier-2 escalations for a US devtools company, cutting bug-report churn with clean reproductions.
Customer Success Manager
5 yrs · ex-fintech · available in 3 weeks
Owned a 90-account mid-market book at 112% net revenue retention.
Support Team Lead
8 yrs · ex-BPO and SaaS · available in 4 weeks
Ran a 14-rep US-hours team holding CSAT above 94 across chat and email.
Tools our people know
Ramp time is short because your stack isn't new.
- Zendesk, Intercom, Freshdesk, HubSpot Service
- Gainsight, ChurnZero, Vitally, Planhat
- Salesforce, HubSpot CRM
- Front, Help Scout, Kustomer
- Slack, Notion, Confluence
- Talkdesk, Aircall, Five9
Why South Africa for CX
- Neutral English accent and native-level writing
- Full US Eastern working-day coverage from Cape Town
- High-empathy service culture - reflected in CSAT scores
- Strong bench of ex-BPO reps trained on Zendesk, Intercom, HubSpot
- Retention outperforms Philippines/India for senior roles
- 50%+ cost savings on senior CSM and AM roles
Salary benchmarks
Fully-loaded cost, US vs South Africa.
| Role | US total cost | SA via EMPLOI |
|---|---|---|
| Tier 1 support (1–3 yrs) | $55k–$75k | $22k–$32k |
| Senior support / tech support | $75k–$95k | $30k–$45k |
| CSM (SMB / mid-market) | $95k–$130k | $38k–$58k |
| Senior CSM / AM | $130k–$170k | $52k–$75k |
| Support team lead | $90k–$120k | $38k–$55k |
USD, fully-loaded. Indicative ranges based on EMPLOI placements.
“We replaced three US contractors with two South African CSMs and our response times actually improved. The written English is indistinguishable from our New York team.”
Karen H.
VP Customer Experience, US B2B SaaS · 40k customers
Ready to scale support?
Stand up a CX pod in 2–4 weeks.
Book a call - we'll scope the pod, agree the SLAs, and start sourcing this week.